Before paying, review the final amount, credit count and validity displayed at checkout. For an order query, use your account’s Help form or email info@shadikaadhar.com from the registered account email.
What you purchase
A pack provides the stated number of profile-unlock credits. It does not guarantee replies, a suitable match, contact disclosure, a relationship or marriage. There is no automatic renewal. Unused purchased credits expire according to the validity recorded for that order.
Requesting a refund
Provide the order reference, payment date and reason for your request. The support team reviews the order state, credited entitlement and use. Do not share your card details, UPI PIN, password or bank OTP. Mandatory consumer rights remain unaffected.
Unused purchases
The automated full-refund workflow can be used only when all credits associated with that purchase remain unused. Eligibility for a refund is assessed by the operator; the existence of a refund button is not a promise that every request is approved. Approved requests hold the related credits while the payment provider processes the refund.
Used credits and special cases
Requests involving used credits, partial refunds, a dispute, suspected misuse or a payment error require case-by-case review. A member deciding not to pursue a match does not itself establish a platform payment error. Explain what happened so support can assess the request fairly.
Pending or duplicate payments
Use Check status before retrying a payment. If money was debited but the order is unresolved, share its reference with support. A gateway timeout may need reconciliation. Do not submit repeated refund requests for an order already being processed.
Provider processing and coupons
After approval, the payment provider controls the movement of funds and any bank processing time; support cannot promise an unverified completion date. Refunds concern the amount actually paid after discounts. Free allowance and promotional credits do not themselves create a cash refund entitlement.